Orthodontists in Marion

“We started many many years ago with Kevin Cook Orthodontics. We followed from the old building to the new building; from the change/addition of Smile Doctors to the front of the name. Through three young children with our oldest two being young adults now; one with her own children. From the first consultation appointment it felt like we were in the presence of family. You feel like this from the time you enter the office. You’re greeted very genuinely and professionally. The waiting area is extremely complimentary. The finance department has always explained everything and isn’t one size fit all. The team has a very individualized approach to getting your/your loved one’s needs met. The hygienist, assistants, and providers are always very knowledgeable, passionate, instructive, and direct in communicating progress and what needs to be done. The life changing smile to be achieved takes work. They never sugar coated in the visits the work the patients needed to put in. There were many rewards for consistency and fun in the process as well. Many competitions, parties, raffles, gifts, acknowledgements etc. There was empowerment and autonomy established in these children that plays a role in preparing for future experiences in every visit. When my children could drive I appreciated that I could trust them being there without me. I knew that whether there or not; I would be communicated with if need be. More importantly, everything would be okay. If I ever had any concerns I felt comfortable in sharing and there was always follow-up. The accountability in the practice showed how much they truly cared. The referral/doctor to doctor process was always very professional and smooth. Dr. Cook, without any thought, would make the phone call to our primary dentist. No one there was ever too good for a task. The check out process was always efficient and smooth. No one ever minded printing a school/work note; or made the interaction unpleasant. Again, from start to finish each visit was like checking in with family. We recently attended after quite some time for retainer replacement. Everyone still was beyond amazing! My son went by himself and over the phone the financial process was taken care of, the provider discussed the plan with him and then with me, he made his own follow-up appointment; everything from start to finish was efficient and simply perfect. The trust established from many years ago, still meaningful and beneficial. Christi Deaton simply went the extra mile in making sure our needs were met during a pivotal time. The return to the office was like old-time with family. Reminiscing about the growth of who she met as children but now young adults. Sharing photos of the amazing grandchildren. Full circle of not only the practice giving a life-changing smile but making a difference in our family’s life. Truly the way it should be in healthcare as I have referred many because of this; and we won’t think twice about where our grandchildren will get their orthodontic care. It’s an honor to be a part of this practice/family!”

“Wonderful friendly staff”

“Amazing work and friendly staff”

“Great service and happy faces we love it there.”

“The smile doctor office is extremely friendly and professional. I would definitely recommend going there.”