“I walked in a nervous wreck but everyone in the building was an absolute angel. Michelle was a sweetheart and talked me through every step of the way and Dr. Rahman was very thorough and explained my options in detail and answered every question with a smile. I walked out feeling confident in my next steps, if I could leave 10 stars I would. Everyone I spoke to was friendly as if id known them for years. Please pay them a visit if you’re in need of their service, you will not be disappointed!”
“Everyone is so great here Dr Doshi is the best!”
“Dr. Bailey & team are wonderful to work with. Everything is explained well & provided with care.”
“Loved all the staff at the Sugar Mill Orthodontics office. The Drs make you very comfortable, couldn’t be any happier with the treatment there.”
“***I’m editing my review as my initial bad experience over the phone was addressed promptly and with care. They even squeezed me in the next day to help take care of my unraveling retainer so that it was no longer poking me. Thank you Monica! I really felt that she cared and was disappointed that I did not have a good experience initially. I will not my previous experience stop me from coming back for my future permanent retainer needs. *** I’ve never experienced customer service as rude as the person that answered the phone when I called at 8:19 AM on Tuesday, July 28th. I had my braces done here many years ago, probably 20. Last night, my top permanent retainer messed up and has been stabbing me behind my front teeth. I panicked and set up an appointment online for Wednesday at Michigan City, but then noticed that the Laporte office is open on Tuesdays so I called as soon as they opened. The girl that answered the phone was so condescending and argued with me the entire time. First she kept going on about how the appointment I booked online was for a consultation, I told her that there was no place for a note or anything and it didn’t get me any options. It also said nothing about a consultation when I booked it. She talked to me like I was a complete idiot. I finally said can you help me with my retainer or not? Then she proceeded to talk about the price like she was trying to talk me out of it and then told me I could just get them removed. I told her I don’t want it removed I want it fixed. Then she said that she couldn’t get me in until next week. So I’m just supposed to be in pain until then? She recommended I try clipping it myself, are you serious? If it weren’t for your rude staff I would be more than glad to wait until next week but you will never get my business or any money from me again.”
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