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What Our Patients are Saying

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“***I’m editing my review as my initial bad experience over the phone was addressed promptly and with care. They even squeezed me in the next day to help take care of my unraveling retainer so that it was no longer poking me. Thank you Monica! I really felt that she cared and was disappointed that I did not have a good experience initially. I will not my previous experience stop me from coming back for my future permanent retainer needs. *** I’ve never experienced customer service as rude as the person that answered the phone when I called at 8:19 AM on Tuesday, July 28th. I had my braces done here many years ago, probably 20. Last night, my top permanent retainer messed up and has been stabbing me behind my front teeth. I panicked and set up an appointment online for Wednesday at Michigan City, but then noticed that the Laporte office is open on Tuesdays so I called as soon as they opened. The girl that answered the phone was so condescending and argued with me the entire time. First she kept going on about how the appointment I booked online was for a consultation, I told her that there was no place for a note or anything and it didn’t get me any options. It also said nothing about a consultation when I booked it. She talked to me like I was a complete idiot. I finally said can you help me with my retainer or not? Then she proceeded to talk about the price like she was trying to talk me out of it and then told me I could just get them removed. I told her I don’t want it removed I want it fixed. Then she said that she couldn’t get me in until next week. So I’m just supposed to be in pain until then? She recommended I try clipping it myself, are you serious? If it weren’t for your rude staff I would be more than glad to wait until next week but you will never get my business or any money from me again.”

5-star
Aquarii
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“Great place! Great people! Dr Twiggs is amazing.”

5-star
Michelle Warrington
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“Love this place. I had my teeth done with profession. Now it’s my son turn, and he loving it.”

5-star
Tremaine Bacon
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“Our daughter had braces for two years and has done great. They provided outstanding service and lots of personalized care. We are not local to one of their offices and have been able to switch back and forth between locations based on our needs and availability. She had them removed a few days before her senior year. We love them so much we will be using them again for our son.”

5-star
Stephanie Laplante
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“This practice was recommended to me by multiple families, who each had several kids seen by SoCo. I believe you can have good service for one child but when you have multiple children go through a practice, you really get to know the staff and see a consistency in the quality of care (not not). We went for a consult and ended up getting care the same day, which thrilled my child. They are picking up where our other orthodontist left off because we had to move away. All the staff we interacted with were kind, caring and communicated well. We are looking forward to being part of this practice for a while with multiple of my children needs orthodontic care.”

5-star
Brooks Anderson
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“Dr. Henneberry is the best. My daughter was nervous and Dr. Henneberry and staff helped ease her nerves. Anytime someone was wrong, they got us right in. Very pleased with her smile!”

5-star
Misty Noles
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“Very friendly staff and great people to work with!!”

5-star
Desirae Strait
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““I’m at the beginning of my orthodontic treatment and so far I’m really happy with my experience. The team is friendly, the office is clean, and Dr. Mackie took time to explain the treatment plan and answer all my questions. Everything has gone smoothly so far—looking forward to the results! I would absolutely recommend.”

5-star
Dinnah Gregorio