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What Our Patients are Saying

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“***I’m editing my review as my initial bad experience over the phone was addressed promptly and with care. They even squeezed me in the next day to help take care of my unraveling retainer so that it was no longer poking me. Thank you Monica! I really felt that she cared and was disappointed that I did not have a good experience initially. I will not my previous experience stop me from coming back for my future permanent retainer needs. *** I’ve never experienced customer service as rude as the person that answered the phone when I called at 8:19 AM on Tuesday, July 28th. I had my braces done here many years ago, probably 20. Last night, my top permanent retainer messed up and has been stabbing me behind my front teeth. I panicked and set up an appointment online for Wednesday at Michigan City, but then noticed that the Laporte office is open on Tuesdays so I called as soon as they opened. The girl that answered the phone was so condescending and argued with me the entire time. First she kept going on about how the appointment I booked online was for a consultation, I told her that there was no place for a note or anything and it didn’t get me any options. It also said nothing about a consultation when I booked it. She talked to me like I was a complete idiot. I finally said can you help me with my retainer or not? Then she proceeded to talk about the price like she was trying to talk me out of it and then told me I could just get them removed. I told her I don’t want it removed I want it fixed. Then she said that she couldn’t get me in until next week. So I’m just supposed to be in pain until then? She recommended I try clipping it myself, are you serious? If it weren’t for your rude staff I would be more than glad to wait until next week but you will never get my business or any money from me again.”

5-star
Aquarii
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“Fantastic job installing my Invisalign. Clean facility, courteous and professional staff.”

5-star
Nikki Mosby
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“Super friendly staff! My kids have been seeing Dr. Lee for 4 years, she is fantastic!”

5-star
Breana Dunne
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“My daughter had to get an expander and top braces and finally got them removed after a yr. Super friendly, helpful and professional with us at every visit! I definitely recommend this place for all your orthodontist needs.”

5-star
Deana Tucker
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“We love Smile Doctors! They have been our “Go-To” for both of our kids’ orthodontics. Alyse is the best. She always made sure our timid daughter felt comfortable when she had cleanings or adjustments. Can’t say enough good about Alyse or the business. Thank you!!”

5-star
Gary Sims
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“(Translated by Google) I had a wonderful experience at Spillers Orthodontics. Everyone is very kind and professional. I’m very excited to begin my orthodontic treatment. (Original) Tuve una experiencia maravilloso en Spillers Orthodontics .Todos son muy amables y profesionales estoy muy emocionado de comenzar mi tratamiento de ortodoncia”

5-star
Ruben L Hernandez
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“My daughter had tooth extraction appointment on Monday and she needed to take her wire off on same day before extraction. They made special exception for us and let us come to Franklin location even they were closed that day. I was really amazed and thankful for that. It also helped us a lot because of her school time and we did not have to make trip to their other location. Also one time they accidentally overcharged us. We did not even know about it but they noticed it themselves and gave us the credit back before we called them or asked anything. Nowadays you don’t see this often. Usually you have to notice yourself and call to get your money back. I really appreciate that they were honest and took care of it without us even asking. We are very happy with them and really appreciate all the staff and how they take care of their patients.”

5-star
P R
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“Great experience, very nice and professional environment.”

5-star
Enrique Gonzalez