Orthodontists in Mooresville

"UPDATED POST- I had a follow up appointment & this company definitely strives for excellence! They exceeded my expectations to resolve my concerns. My initial consultation was wonderful. Everyone was welcoming & friendly. Once I called to schedule my appointment to have the braces put on there came a few hiccups with communication. I scheduled my appointment for one time & a few days before the appointment I received emails for several other times that didn’t match. I asked about the time change & no response from Brandy or Alexandria. I had been chatting with them earlier. I contemplated canceling the appointment & finding another office with better communication. The following morning, Audrey replied explaining what happened. Audrey is the reason that I followed through with the appointment. I was running 5 mins late & the receptionist called while I was on the elevator. Once at the front desk she went on & on & on about how she had to call because they’re on a tight schedule etc. I had told her several times that I understood but she continued. They state 10 min grace period so there was absolutely zero need to go on about it the way that she did. I take customer service & communication serious especially when I’m going to pay thousands of dollars for a service from your business. Everyone seemed somewhat friendly the day of my appointment. Audrey & the girl that actually attached my braces were phenomenal with explaining things & friendliness. The orthodontist came over to adjust the braces but he never introduced himself to me so I have no idea who was working on my teeth."