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GET STARTED WITH REMOTE MONITORING

By The Smile Doctors Team

Welcome to Smile Doctors Anywhere!

Smile Doctors is proud to offer our app, Smile Doctors Anywhere, that has the benefit of remote monitoring to support our patients and continue our commitment to provide you with quality orthodontic care. Smile Doctors Anywhere allows your orthodontist to virtually assess and provide guidance, helping keep your treatment on track, all from the comfort and convenience of home!

Let’s get started! 

The first step is to check your email and download our app! Current patients should have received a welcome email from Smile Doctors with the subject “Welcome to Smile Doctors – Anywhere”.. The email from Smile Doctors contains instructions and login credentials to download the app. If you believe you have not received the welcome email, please make sure to check your junk or spam folder. If you are unable to find it, please call your office for assistance.

Setting up for success – Smile Doctors Anywhere app

Step 1. Download the Smile Doctors Anywhere app to your smartphone. Smartphones are the preferred device.

Step 2. Click the link in the Smile Doctors – Anywhere email on your smartphone. This will automatically take you to the app to log in.

Step 3. Good to go. Now take your first scan!

Benefits of Remote Monitoring

By taking your weekly scans your orthodontist will be able to monitor your treatment each week. Each scan tells your orthodontist if you have any broken appliances, informs them of treatment compliance, and of your oral hygiene and more. You can expect a message from your orthodontist 12-24 hours after each scan once they have had a chance to review. Remote monitoring does not replace all in office appointments.

Benefits of the Smile Doctors Anywhere App

The Smile Doctors Anywhere app conveniently has remote monitoring, direct messaging, and the ability to schedule appointments all wrapped up in one convenient package. The direct messaging feature allows you to message your orthodontist at any time to ask questions regarding your treatment. The in-app scheduling feature allows you to schedule, cancel, re-schedule, and view upcoming appointments. Please note that messages are responded to during business hours Monday – Friday, 8am-5pm CST

Need help?

Contact our Remote Monitoring Coordinator with App Support Team at 1 (888) 809-7055 (Monday – Friday, 8am-5pm CST) or email at appsupport@smiledoctors.com.

FAQ

Q: What devices are compatible with Smile Doctors Anywhere (SDA)?
A: iPhone 4S or higher and any Android smartphone running Android 4.0.3 or higher are compatible with the Smile Doctors Anywhere App. iPhone 5S and higher are compatible with video scans and will be in Video Mode by default. If you want to revert to Photo Mode, press Settings and select “This device is forced in Photo Mode”. Android phones below 5.0 will take photos to record their images. Android phones 5.0 or higher are compatible with video scans. In order to enable video scans, press the Menu icon⋮, press Settings and uncheck “This device is forced in Photo Mode”. If you want to revert to Photo Mode, press the Menu icon ⋮, press Settings and select “This device is forced in Photo Mode”.

Q: Can I use Smile Doctors Anywhere on my tablet?
A: Most tablets don’t have flash or torches, so they cannot be used. 

Q: I’m unable to log in to the app, I’ve lost my password. How do I retrieve it?
A: Since your app carries medical information, the only way to reset your password is to contact the Smile Doctors Support Team at appsupport@smiledoctors.com.

Q: Why am I not receiving emails from SDA?
A: First thing to do is check the junk or spam folder. Then, if you still haven’t found it, there might be an issue and we’ll need to investigate. Please contact us at appsupport@smiledoctors.com.

Q: How can I monitor several family members on the app?
A: It is best to have a device for each family member with their own login. If you do not have access to two devices, you can use the same device:

1. You will receive several emails containing the ID and password for each family member. Make a note of each of those IDs and passwords.

2. You will need to log in to the app separately for each family member using the individual emails. Once you login, each patient will be added to the app under their own account.

Q: Can I use the front camera of my phone?
A: SDA uses your camera’s flash/torch. You may use the front camera of your phone, only if the camera has a flash.

Q: How do I ensure my scan is uploaded?
A: Once the scan is completed, the app shows a loading icon at the top of the home page. Do not close the app or let it lock until the upload has been completed. If the upload shows no progress, try connecting to Wi-Fi.

Q: Why is there a Photo Mode?
A: The Photo Mode is the only way of taking SDA scans when a device is not compatible with Video Mode (iPhone 4S, Android 4.0.3). It can also be specifically requested by your doctor. You should switch to Photo Mode only if your doctor requests or authorizes it. You can switch from one mode to another in the appSettings.

Q: How does Smile Doctors contact me?
A: There are two methods to contact users: email and through the SDA app. The notifications will appear as a message on your screen or as an icon at the top of your screen. The emails will be sent to the email address associated with your account.