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New patients: Request a FREE Consultation.
Existing Smile Doctors patients: Continue your care virtually, in between office visits.

News & Blog

By The Smile Doctors Team

Welcome to Dental Monitoring!

Smile Doctors is proud to offer remote treatment support to our current patients, continuing our commitment to provide you with quality orthodontic care. This allows your orthodontist to virtually assess and provide guidance, helping keep your treatment on track, all from the comfort and convenience of home!

Let’s get started!

The first step is to check your email! Current patients should have received an email from Smile Doctors, as well as an email from our partners at Dental Monitoring. The email from Dental Monitoring contains instructions and login credentials. If you believe you have not received the Dental Monitoring email, please make sure to check your junk or spam folder. If you are unable to find it, please call your office for assistance.

Setting up for success – Dental Monitoring app

Step 1. Download the Dental Monitoring app to your preferred device – smartphones are the most convenient!



Step 2. Click the link in the Dental Monitoring email on your device. This will automatically take you to the app to log in.

 

 


Step 3. Follow the instructions to take your first scan! You may want a friend or family member to help. 

 

Your next appointment

Your orthodontist will review your pictures and call you at your regularly scheduled appointment time. You may choose to speak with them via phone or with a face-to-face virtual call. We recommend a face-to-face virtual call so you can see each other, and you can point to any questions or concerns you might have about an aspect of your treatment experience.

Then, one of our helpful team members will get you scheduled for your next scan and appointment!

Need help?

Contact our Dental Monitoring Coordinator at 1 (888) 809-7055 (Monday – Friday, 8am-5pm CST) or email at dentalmonitoring@smiledoctors.com.

FAQ

Q: What devices are compatible with Dental Monitoring?
A: iPhone 4S or higher and any Android smartphone running Android 4.0.3 or higher are compatible with the Dental Monitoring App. iPhone 5S and higher are compatible with video scans and will be in Video Mode by default. If you want to revert to Photo Mode, press Settings and select “This device is forced in Photo Mode”. Android phones below 5.0 will take photos to record their images. Android phones 5.0 or higher are compatible with video scans. In order to enable video scans, press the Menu icon⋮, press Settings and uncheck “This device is forced in Photo Mode”. If you want to revert to Photo Mode, press the Menu icon⋮, press Settings and select “This device is forced in Photo Mode”.

Q: Can I use DM on my tablet?
A: Most tablets don’t have flash or torches, so they cannot be used with DM.

Q: I'm unable to log in to the app, I've lost my password. How do I retrieve it?
A: Since your app carries medical information, the only way to reset your password is to contact the Smile Doctors DM Support Team at dentalmonitoring@smiledoctors.com.

Q: Why am I not receiving emails from DM?
A: First thing to do is check the junk or spam folder. Then, if you still haven’t found it, there might be an issue and we’ll need to investigate. Please contact us at  dentalmonitoring@smiledoctors.com.

Q: How can I monitor several family members on the app?
A:  It is best to have a device for each family member with their own login. If you do not have access to two devices, you can use the same device:
      1. You will receive several emails containing the ID and password for each family member. Make a note of each of those IDs and passwords.
      2. You will need to log in to the app separately for each family member in order to take a scan: If you have an Android Phone, press Dental Monitoring at the top of the app’s home page to log out. If you have an iPhone, go to Settings in the app and press Log Out.
Please note that the notifications will only appear for the patient account that is currently logged in. It is best to maintain a separate calendar to keep track of when scans are due. DM is working on releasing a new version of the app to enable several patient accounts to be logged in at the same time.

Q: Can I use the front camera of my phone?
A: DM uses your camera’s flash/torch: since most smartphone models don’t have a flash/torch on the front camera the DM App can only work with the back camera.

Q: How do I ensure my scan is uploaded?
A: Once the scan is completed, the app shows a loading icon at the top of the home page. Do not close the app or let it lock until the upload has been completed. If the upload shows no progress, try connecting to Wi-Fi.

Q: Why is there a Photo Mode?
A:  The Photo Mode is the only way of taking DM scans when a device is not compatible with Video Mode. It can also be specifically requested by your doctor. You should switch to Photo Mode only if your doctor requests or authorizes it. You can switch from one mode to another in the app Settings.

Q: How does Dental Monitoring contact me?
A: There are two methods to contact users: email and through the DM app. The notifications will appear as a message on your screen or as an icon at the top of your screen. The emails will be sent to the email address associated with your account.

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